Refund policy

Returns & Exchanges

We want you to feel confident with every OMNAGAR purchase. Please review the following conditions before requesting a return or exchange.

Return Eligibility

You may request a return or exchange within 30 days of delivery.
To be eligible, the item must be:
- Unworn and unused
- In its original condition
- Returned with its original packaging and any included accessories
- Accompanied by proof of purchase

Items returned without prior authorization may not be accepted.

How to Request a Return or Exchange

Please contact us at support@omnagarbykim.com, or send us a message through Instagram or WhatsApp, and include:

- Your order number
- The item you wish to return or exchange
- The reason for your request
- Clear photos, when applicable

Once your request has been reviewed, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges, when applicable, are non-refundable.

Customized and Final-Sale Items

Custom-sized, personalized, engraved, and final-sale items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Natural Gemstone Variations

Natural gemstones may contain differences in color, texture, pattern, and inclusions. These characteristics are part of their natural beauty and are not considered defects.

Handcrafted jewelry may also have subtle variations that make each piece unique.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

- Your order number
- Clear photos of the item and packaging
- An unboxing video, when available

Our team will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@omnagarbykim.com.

Exchanges

Once your returned item has been received and approved, we will assist you with exchanging it for another eligible item.

Price differences and additional shipping costs may apply.

CONTACT US

For questions regarding returns, replacements, cancellations, or refunds, please contact:

Omnagar By Kim
Email: support@omnagarbykim.com
Website: https://omnagarbykim.com/
Whatsapp: +84 967 65 67 64

Thank you for shopping with Omnagar By Kim.
Omnagar By Kim Team